REFUND POLICY The following refund policy applies if the student does not begin classes, withdraws, or is dismissed.
PROPORTION OF PROGRAM OR COURSE TAUGHT BY DATE OF WITHDRAWAL OR TERMINATION
Less than 10%
10% up to but not including 25%
25% up to 50%
More than 50%
An enrolled student may cancel, by written notice, his or her enrollment any time prior to starting the first class, and the school shall refund all tuition paid by the student.
For purposes of refund calculations, an individual's status as a student shall be considered terminated by the school not later than seven (7) calendar days after the last day on which the student actually attended the school. Termination may be affected earlier by proper notification. The enrollment shall be terminated if a school does not receive a lesson or an appropriate response from the student within six months after receipt of the last lesson, and the date of withdrawal shall be the date of the last lesson received. The date of withdrawal initiated by a student shall be the date a letter is postmarked or proper notification is given. The school shall provide a receipt for the letter or withdrawal notice received.
Refunds shall be calculated for the total cost of the course, program, or subscription plan not exceeding one year.
Student refunds will be made within twenty (20) days after receipt of a proper notification of termination.
The school shall attempt to resolve student complaints promptly and fairly and shall not subject a student to punitive action as a result of a written complaint having been filed with the school or Council.
To initiate a grievance, a student must submit a written notification of any complaint, to the school director at firstname.lastname@example.org. Upon receipt of the complaint, we will investigate and make a substantiated finding.
Students may also appeal any finding with the West Virginia Council for Community & Technical College Education. If, after exhausting internal grievance procedures, the school has not responded to the complainant’s satisfaction or a satisfactory remedy has not been found, the complainant may contact the Council/Commission for further investigation into the issue. Upon receipt of a complaint, the Commission may conduct an investigation or refer the issue to another agency that is authorized to address the issue. The Commission may contact institution officials to discuss a possible resolution. Instructions for filing a complaint with the West Virginia Council for Community & Technical College Education can be found at https://www.wvctcs.org/complaints.
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